Frequently Asked Questions
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Christmas Lighting FAQs
Yes! We carry Workman’s Compensation and General Liability Insurance that both exceed required State limits.
Yes! We ask our clients to purchase the lights through us the first year; from that date forward, you own the lights.
No, we do not hang client-provided lights. Brilliant Christmas lights provides only professional Commercial Grade Lights that we are able to repair/replace and warranty.
We use only Commercial Grade products for the best quality install possible. Your home lights are custom cut to the length of your home. Our commercial grade LED lights cannot be purchased at any big box department stores. The lights that we use provide the brightest and clearest quality available. LED lights use 80-90% less electricity than an incandescent bulb. LED lights are also cool to the touch, increasing fire safety.
The only thing you need to provide is the electricity! Everything else is included in our Christmas light installation prices. Extension cords and Timers are included in our Power Package, we even provide a remote control to override the light sensor timer provided.
We have a simple pricing for all items:
Year 1 – We will provide an A’ La Carte Pricing to choose from.
Year 2+ – Your install will be ½ of year one pricing. (with the exception of storage which stays at full price each year)
We have a standard 2% increase each year so a $500 install will be $510 the next year.
Yes, we have a minimum of $1000 before discounts. After discount in year two, installs can be as little as $400.
We offer a 20% discount when you choose one of our flexible install options.
Current Pricing Model (Since 2018) – all items are covered for the life of our service to your family. If it breaks or goes out, we fix it at our cost.
Previous Pricing Model (2017 and before) – all items are covered under warranty for 3 years.
We have a customer support team available from 8am-5pm, Monday-Saturday to quickly respond to your needs. Most maintenance or repairs are completed within 24 hours of when the issue is reported. Seasonal maintenance and repair (if needed) is included in the quoted price. There may be service fees if our install is altered or in the possible case of vandalism.
No, your light removal is included in the Holiday light installation cost of your install package.
We typically start removing lights January 2nd unless you request otherwise for any reason. We are done with our removal process by the end of January unless weather does not permit.
We take your lights down and store them in our warehouse. This allows us to take inventory and repair in the off season as needed. Our storage process is required (sorry, not optional) in our pricing model since 2018.
If in our service area, we will reconfigure your lights for your new home and add length as needed. If you are moving out of the area, many of our clients will leave for the new home owner as a gift or we can arrange for you to get your lights to take to your new home.
We know your time is valuable, especially around the holiday season. Avoid having to get up and down on a ladder or roof, and keep your family safe. Avoid having to untangle lights and store them in the off season. Avoid the unneeded stress of a busy holiday season. Avoid missing out on time with your family, friends, and community. Let us do the work as you enjoy the season!
This is entirely up to you; but no, you do not need to be home for exterior installs and take-downs. Our trained crews are professional, safe, efficient, and can complete all jobs independent of your availability.
New Installs – We ask for a 50% deposit to start your order and the balance is due upon completion of your install.
Returning Clients – We offer an Early Bird Deposit of 25% for all returning clients prior to July 1. A 50% Deposit is required for all accepted estamates July 1 or later. The Balance of your bill is due upon completion of your install.
Brilliant Christmas Lights happily accepts cash, check, Visa, Mastercard, Discover, or American Express. You can pay securely online by clicking on payment option in your email invoice, call into our Customer Support Team 8am-5pm at (970) 818-6400 or our Crew Leaders are empowered to receive all payments on site. All options will produce an instantly emailed receipt for your record. We will store your credit card information with a secure system that allow us to charge the balance due automatically once your install is complete.
Ready To Give Your Family The Best Christmas Ever?