Get the Facts about Custom Christmas Light Design and Installation

Is Brilliant Christmas Lights Insured?

Yes! We carry Workman’s Compensation and General Liability Insurance that both exceed required State limits.

Do I Own The Lights?

Yes! We ask our clients to purchase the lights through us the first year, from that date forward you own the lights.

Will you install lights I already own?

No, we do not hang client provided lights. Brilliant Christmas lights provides only professional Commercial Grade Lights that we are able to repair/replace and warrantee.

What kind of lights can I expect?

We use only Commercial Grade products for the best quality install possible. Your home lights are custom cut to the length of your home. Our commercial grade LED lights cannot be purchased at any big box department stores. The lights that we use provide the brightest and clearest quality available. LED lights use 80-90% less electricity than an incandescent bulb. LED lights are also cool to the touch, increasing fire safety.

What do I need to provide?

The only thing you need to provide is the electricity! Everything else is included in our Christmas light installation prices. Extension cords and Timers are included in our Power Package, we even provide a remote control to override the light sensor timer provided.

How does your pricing work?

We have a simple pricing for all items:
Year 1 – We will provide an A’ La Carte Pricing to choose from.
Year 2+ – Your install will be ½ of year one pricing. (with the exception of storage which stays at full price each year)
We have a standard 2% increase each year so a $500 install will be $510 the next year.

Do you have a minimum price?

Yes, we have a minimum of $1000 before discounts. After discount in year two, installs can be as little as $400.

How can I receive a discount rate?

We offer a 20% discount for all installs done before Thanksgiving. Year two on we offer an additional discount if interested for installs done before 10/31.

What is your warranty policy?

Current Pricing Model (Since 2018) – all items are covered for the life of our service to your family. If it breaks or goes out, we fix it at our cost.
Previous Pricing Model (2017 and before) – all items warrantied for 3 years.

What happens if my lights stop working or I have a problem with my install?

We have a customer support team available from 8am -5pm Monday-Saturday to quickly respond to your needs. Most maintenance or repairs are completed within 24 hours of when issue is reported. Seasonal maintenance and repair (if needed) is included in the quoted price. There may be service fees if our install is altered or in the possible case of vandalism.

Is there a fee for taking down my lights?

No, your light removal is included in the Holiday light installation cost of your install package.

When can I expect to have my lights removed?

We typically start removing lights January 2nd unless you request otherwise for any reason. We are done with our removal process by the end of January unless weather does not permit.

What is your storage process?

We take your lights down and store them in our warehouse. This allows us to take inventory and repair in the off season as needed. Our storage process is required (sorry not optional) in our pricing model since 2018.

What happens if I move?

If in our service area, we will reconfigure your lights for your new home and add length as needed. If you are moving out of the area many of our clients will leave for the new home owner as a gift or we will bring your lights to you to take to your new home.

Why should I buy or use a service rather than install my own lights?

We know your time is valuable, especially around the holiday season. Avoid having to get up and down on a ladder or roof, and keep your family safe. Avoid having to untangle lights and store them in the off season. Avoid the unneeded stress of a busy holiday season. Avoid missing out on time with your family, friends and community. Let us do the work as you enjoy the season!

When should I schedule my free consultation? New service or modify current design.

Due to our short and face-paces season, we encourage you to call us as soon as possible. Installations start early October. You can never book too soon! Go to our FREE ESTIMATE form to schedule your free consultation today!

Do I have to be home for the install or take-down of my lights?

This is entirely up to you; but no, you do not need to be home for exterior installs and take-downs. Our trained crews are professional, safe, efficient and can complete all jobs independent of your availability.

When do I pay for my installation service?

New Installs – We ask for a 50% deposit to start your order the balance is due upon completion of your install.

Returning Clients – We ask for all fees to be paid in full prior to or the date of your install. We schedule and Invoice you via email.

What payment methods do you accept?

Brilliant Christmas Lights happily accepts cash, check, Visa, Mastercard, Discover, or American Express. You can pay securely online by clicking on payment option in your email invoice, call into our Customer Support Team 8am-5pm at (970) 818-6400 or our Crew Leaders are empowered to receive all payments on site. All options will produce an instant emailed receipt for your record.

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